Terms and conditions

Company information

Netthandelsgruppen Sweden AB
c/o Storholm, Roslagsgatan 9,
113 55 Stockholm, Sweden

E-mail: [email protected]

Right of Withdrawal

At Comfyballs.com, you have, according to the Right of Withdrawal a 14-day right of withdrawal. To use this, you must contact us through [email protected] within 14 days of receiving the item. We will then contact you regarding your case. Return shipping is paid by the customer. Items returned must not be sent as a postal order. We recommend choosing a return shipment that allows for tracking, which provides security for both parties.

If you cancel a purchase, you will be refunded the value of the goods at the time of purchase, after we have processed your return. We will contact you by e-mail when the case has been processed.

If you paid through debit/credit card, the amount will be refunded to the same card you used when purchasing.

Claims or complaints

We guarantee that the goods you receive are error-free upon delivery. If you have received the wrong size / model, or there is a defect in the product, you can return the item together with a pre-completed return form. We pay return shipping on return of items with approved claims.

Affordable/Out of stock

We reserve the right to price errors and out-of-stock items.

Payment Options

We use Klarna Checkout as payment solutions. By placing an order on Comfyballs.fi, you accept the terms and conditions of the selected payment solution.

With Klarna Checkout, you can pay with a credit card (VISA and Mastercard), installment payments, direct bank transfer, or by invoice. You can read more about Klarna's terms here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/fi_fi/user

Klarna's Privacy Policy: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/fi_fi/privacy

Klarna terms and conditions: https://www.klarna.com/fi/ehdot/

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